[SOLVED] Headset Not Working on PS5

Is your Headset Not Working on PS5 suddenly? Don’t worry this happens once in a while so, let’s get to know about its easy fix in this troubleshooting guide.

Occasionally, while using your PS5 headset, it may stop working or become detached; in this article, you will find several simple answers t


o this problem; with the debut of the new console generation, the subject of technical compatibility brought to the spotlight once again.

The latter is especially important for headsets that may or may not be compatible with future platform generational changes, depending on the manufacturer. Assuming you have purchased a new PlayStation 5 system, you will almost certainly want to utilize a gaming headset to get the most out of your gaming experience.

The ability to communicate effectively with your teammates is critical to the success of any online multiplayer game such as Call of Duty: Warzone, Fortnite, or Apex Legends.

Your opponent’s position continuously shifts, and even the slightest loss of knowledge might result in a game-ending mistake. It follows that your PS5 voice chat should continuously operate while you’re online with your buddies.

Some PlayStation users, on the other hand, have expressed dissatisfaction with the way their voice interactions are functioning. Our results after conducting a thorough investigation show that the most prevalent causes of this issue are broken PSN servers and unreliable network connections, respectively.

Misconfigured or out-of-date software, on the other hand, maybe to blame for this situation. We have some good news for you if your voice chat on your PlayStation 4 or PlayStation 5 isn’t working. How to fix your voice chat on your PlayStation 5 will be covered below in detail.

Why Is My Headset Not Working On PS5?

When the signal from the headset is interfered with by your router, the connection between the headset and your computer hinders; if your headset is incompatible with the PlayStation 5, it will also not operate. You might experience issues because your headset is too far away from your console or because other electrical equipment is interfering with the signal from your wireless router.

Several users have raised dissatisfaction with the performance of various headsets with PS5 in the past. In certain situations, the headphones emit cracking and other annoying noises that are disturbing to the listener.

Almost certainly, the problem stems from the fact that another Bluetooth device has been enabled on the system. Remember to take into account what is linked nearby and to switch it off while you’re playing. As with every previous platform, the PlayStation 5 launched with many issues that plagued it for the first few weeks of operation.

In practically every new console generation since the dawn of time, unpolished operating systems have been a source of contention, and this has not changed with this generation’s offerings. As a result, many customers have reported having significant side effects very immediately following the installation of the program.

Because of the interference from your wireless router, your Playstation headset is not functioning correctly.

How to Fix PS5 No Audio Output On Headsets

Today is the beginning of a new era in the history of video games, and the PlayStation 5 is now readily available to virtually everyone. Additionally, it was well worth the wait because the new system is far more potent than its predecessor, introduced in 2012.


It comes with 4K and 3D audio, a freshly revamped user interface, and a one-of-a-kind controller exclusive to this console. A fantastic new 3D audio system is included with the PlayStation 5, allowing users to get the most out of their gaming sessions.

Some PlayStation 5 customers, however, are already reporting poor sound quality through their headphones while playing select titles, which they attribute to hardware constraints on their consoles. As evidenced by reports of choppy sound coming from headsets while using the PlayStation 3, it appears that all titles on the system do not currently support the 3D Audio capabilities of the system.

If you’re listening to your PlayStation 5 (or PlayStation 5 Digital Edition) with headphones, it’s conceivable that the sound will seem muffled, tinny, and low-quality.

Before continuing, please double-check your headset to ensure that it is in perfect working order. Use a PC or a game system, not a PlayStation 5, to put it through its paces. Next, investigate if you can upgrade the firmware on your headset to make it more compatible with other devices if it is already compatible.

If possible, you should be able to get the most recent software file and any necessary instructions from the official headset manufacturer’s website.

Check whether the firmware on your PlayStation 5 is up to date as well, since the most recent version may be able to remedy the audio issues you’re experiencing with your headset. When utilizing a wireless headphone that connects to your PS5 through a USB transmitter, it’s also suggested that you use the front USB connection rather than the two backports since many players have experienced issues with the two backports.

1. Check PSN’s Servers

As previously stated, the most typical cause of this issue on the PlayStation 4 or the PlayStation 5 is a failure of the PSN servers, which can happen at any time. Consequently, before making any modifications to your equipment, we strongly advise you to verify the status of PSN’s services on their website to ensure that they are operational.


Visit the Playstation Network’s dedicated status page for further information on the network’s current condition and see if there have been any reported troubles with the gaming or social services.

If the service is not available, you will have to wait for one of their staff to come and address the issue. Alternatively, if there is no problem with the PSN’s servers, it is safe to continue with the other methods listed further down this page.

2. Reset Your PlayStation Wireless Headset

Resetting your PlayStation headset is a good idea if your headset is not functioning correctly. Many customers discovered that merely resetting the headset gave them the solution they were looking for, which they appreciated.

To reset the PULSE 3D wireless headset, follow the instructions listed below:

  • Removing the headset from your head is necessary.
  • Connect the wireless adapter to the PlayStation 5’s powered USB Type-A port using the included USB Type-A cable.
  • Before disconnecting the wireless adapter, insert a small pin into the hole around the reset button and keep it there for at least one second.
  • Hold down the CHAT and VOLUME+ buttons on your headset at the same time and press them again to confirm.
  • Press and hold both the CHAT and VOLUME+ buttons at the same time while turning on the headset’s power switch.

After the reset has been completed successfully, the headset and adapter will be joined together. It is recommended that you try to reset your Platinum Wireless Headset if you own one of them.


When resetting the Platinum Wireless Headset, please follow the steps given in the following section:

  • The USB connection on the back of your console should be used to connect the wifi adapter.
  • Insert a small pin into the hole around the wireless adaptor’s reset button and keep it in place for at least one second before withdrawing the pin and restarting the computer.
  • Keep your finger on the MUTE button on the headset’s mute button.
  • Continue to hold down the MUTE button as you turn the power/audio control knob to the first or second position.

Attempt to play a game on your PlayStation 5 once you have performed this step to confirm that the headset is operating correctly.


If you have one of the devices mentioned below, you should reset the Gold wireless headset by following one of the steps described below.

  • If you have a wireless headset that is presently in use, turn it off.
  • To connect the wireless adapter to your PlayStation 5, plug it into the USB port on the back of the console.
  • Before disconnecting the wireless adapter, insert a small pin into the hole around the reset button and keep it there for at least one second.
  • The MUTE and VSS buttons on the headset must be pushed simultaneously to function correctly.
  • Keep pressing and holding the MUTE and VSS buttons while moving the USB connection to either position 1 or 2 while still pressing and holding the MUTE and VSS keys until the process is complete.

Playing any game on your headset will allow you to determine whether or not it is in proper working order.

3. Disable 3D Audio Settings

The PlayStation 5 is equipped with the Tempest Engine, which allows for the playback of 3D audio. Some games on the PlayStation 5 do not have access to this feature. On the other hand, the Tempest Engine is not supported in games that are backward compatible with the PlayStation 4.

In some games, if unsupported PS5 3D audio capabilities are not enabled, they may cause distorted sound to be heard. Try disabling 3D audio if you’re experiencing troubles with your headphones.

Here are the steps to turn off 3D audio settings on the PlayStation 5:

  • A user profile will be displayed on your PlayStation 5 when it has been turned on. If you employ this strategy, you will be sent to the main menu on your home screen.
  • To access the Settings menu, navigate to the main menu.
  • To access the Sound menu, go to the Settings option in the Settings menu.
  • Select the option for Audio Output from the sound menu on your computer.
  • Continue to the section at the bottom of the page labeled Enable 3D Audio to complete the process. It is essential to double-check that your headset is connected if it is greyed out or unavailable.
  • Remove the checkbox from the Enable 3D Audio option in the system’s configuration.
  • Make a copy of your preferences for safekeeping.

Now, attempt to play a game to see whether or not your headset is functioning correctly. Continue to the following step if your headset is still not working correctly.

4. Set Headset as Output Device

If you haven’t set up the PS5’s settings for your headset, it may not work.

How to connect your PS5 headset:

  • Navigate to the Settings menu.
  • Visit Sound.
  • Adjust the volume of your headset’s microphone input.
  • Select Audio Output.
  • Then set the headset as the output device
  • Save changes.

Finally, your PS5 headset has been successfully set up. Your TV soundbar will let you turn on the switch output device by yourself.

It isn’t very pleasant when you need to talk to your buddies, and your headset won’t function. As soon as you can’t hear your teammates, you lose half the fun of the game. We hope the guide helped you to fix your broken PlayStation 5 headset.

5. Check the volume knob on the headset

If your headset’s volume is set to zero then you would naturally hear no sound. So, check it carefully and turn the volume directly from the headphone’s button/volume knob.

In case your headset has a mute button, be sure to check if it’s off or not. I had my headphones set to mute many times and that’s a silly mistake everybody makes after receiving any call.


What is PS5 3D audio?

A 3D audio headset should allow gamers to fully immerse themselves in the game. Noise sources amplify, and enemy footsteps become quite apparent.

How do I fix the sound on my PS5 headset?

Select Audio Output on the left side of the screen and Adjust 3D Audio Profile under Headphones on the right.