[SOLVED] PS Store ‘Something Went Wrong’ Error on PS5/PS4

Have you started playing one of the games installed on your PS5 gaming system and received the notice Something went wrong? Does this notification cause the software or game to crash and close? This blunder will be thoroughly explored in the following essay. The PlayStation 5 was launched on November 12, 2020, and is backward compatible with PS4 titles.


The PS5’s user interface is simple and has all the sophisticated features you’d expect to find in a modern gaming system, such as real-time updates on friends’ activities, multiplayer games, and single-player games. However, the something went wrong error on PS5 can destroy any player’s happiness because it signifies that all data they have stored may be lost if a particular software freezes or crashes.

Allow us to guide you through the process of understanding why the problem occurs and how to resolve it. A variety of additional difficulties might have contributed to the problem. If you continue being bothered by the same error, you can try each solution to address the issue.

Why does my PS5 say it can’t load?

The announcement PS5 Something that went wrong might have been caused by various difficulties, including difficulty with your internet connection or the server’s maintenance, the presence of damaged or corrupted game files, or a problem with the installation disc. On the other hand, it might be a programming error.

The PS5, which stands for PlayStation 5, is a popular home video game console manufactured by Sony. The PlayStation 5 (PS5) system is the successor to the PlayStation 4 (PS4) system, and it has improved performance and a fully revamped aesthetic. Not only can you play the great majority of PS4 games on a PS5, but you can also play newly released PS5 titles, and Sony promises more PS5 games shortly.

This detailed tutorial explains all possible error messages appearing when anything goes wrong.

How to Fix PS5 Something Went Wrong error code CE-108255-1 

After you start playing a game or app, you may see a warning that states. Something went wrong with this game or app, indicating that you have encountered the CE-108255-1 problem. Because the program or game cannot load, the home screen shows again. It may just exist in one game, but it is also feasible to expand and appear in various games and apps. PS5 consoles are pretty popular among gamers. It’s just great.


On the other hand, several users experienced problems when playing games on the PS5 system. One of these concerns is addressed in this article titled PS5 something went wrong. As the error message, the following is shown in its entirety:

  • Can’t load
  • Something went wrong. Please try again at a later time.
  • And it comes with a Go to Home button.

The problem, as mentioned above, most usually reveals itself while users are playing a game. You may be puzzled if you discover this error since it does not explain why you are experiencing the difficulty. In actuality, the error message couldn’t load because something went wrong PS5 can arise for a variety of reasons. Here is a partial list of some of them:

  • Troubles with your computer’s internet connection
  • Problems with the PS5 servers Account suspension or ban.

You might not know which of these is to blame in your scenario. Consequently, to resolve the can’t load something went wrong PS5 issue, you may need to try several solutions one at a time. In the following information, you will find some potential solutions to your problem; these solutions are offered so that you can test them and see whether they are helpful.

What causes the error CE-108255-1?

Damaged or broken game files (if it only happens in one game), a corrupted PS5 database, an undetected fault in the system software or the game, or troubles with the console hardware might be the causes of the error CE-108255-1 on your PS5.

Check for PlayStation Network Service Status

If the PlayStation Network Service is not working correctly, you may see an error message that says PS5; something went wrong. As a result, before attempting any further options, you should first check the condition of the PlayStation Network service. This should be completed before pursuing any other possibilities.


You may check if the PlayStation Network is available by opening a web browser, going to the PlayStation Network Service Status official page, and choosing your country from the location drop-down menu. You will then be able to determine whether or not there is a problem with the service. If there is, you will be compelled to wait until Sony finds a solution before proceeding with the purchase. In this case, you can select the next accessible option.

Update/Reinstall the Game

If you try to play a game but receive the error message “can’t load something went the wrong PS5”, you may resolve the problem by deleting the game from your PS5 console and then reinstalling it. Here are two alternative methods for deleting a game from your PS5: To begin, try updating the game or app, or reinstalling it if it has already been updated.

Because if it’s a defect in the game, the authors are already aware of it and have released a patch to remedy it, and if it’s a problem with corrupted game files, reinstalling the game will fix it.

To update or reinstall a game, use the following steps:

  • It would be best if you were now in your console’s Game Library.
  • Once you’ve selected the game or software you want to update or reinstall, press the X button on your console.
  • Select the Check for Updates option, and then install the update.
  • If it has already been altered, select the Delete option from the available options.
  • Navigate to your Game Library, find the desired game, and reinstall it.

The following steps must be done to reinstall the game using the disc:

  • It would be best if you were now in your console’s Game Library.
  • Once you’ve selected the game or program you want to uninstall, press the X button on your console.
  • To remove it, select Delete from the list of possible options.
  • Insert the disc into your PS5 and power it up.
  • When you see the message on the screen, click the copy button.

After you’ve deleted the game from your system, you may re-download and install it from the PlayStation Store. After that, you should play the game again to check whether the problem remains.

Check Your Internet Connection

This error message is frequently displayed when an online game cannot load its data due to issues with its internet connection. As a result, you should first check your internet connection to verify it is stable and has a sufficient download speed.


You may use your PS5 to test your internet connection. The actions that must be taken are as follows:

  • Navigate to your console’s settings menu.
  • Select the Network option.
  • Select Connection Status from the list on the left.
  • Select Troubleshooting Your Internet Connection.
  • Make sure to verify your connection’s download and upload speeds.

If your network connection isn’t working correctly, you can try the following:

  • Instead of utilizing Wi-Fi, connect your PS5 console to the network via an Ethernet connection.
  • You might try restarting your network equipment, such as a router, to troubleshoot your network.
  • You might contact your Internet service provider for assistance in locating a solution, or you could upgrade to a more modern network.

If you are experiencing issues with your Internet connection, you will be able to detect this from the data acquired once the test is done. If this is the case, you might try switching to a more robust network, resetting your router, or connecting by Ethernet cable rather than Wi-Fi. If your internet connection speed is not a concern, go to the following options.

Change Wi-Fi Settings

The wrong message Some users may be able to remedy an issue with this game or software PS5 by modifying the settings for their Wi-Fi network. It’s easy, and you may try it if you want.

  • Navigate to the Game’s Menu.
  • To enable Wi-Fi, navigate to the Settings menu and check the Enable option.
  • When the console is online and connected to the internet, press the Play Online button a few times before the device attempts to reconnect to the network.

Then you may check to see whether the problem has been resolved. If the issue remains after attempting the previous solution, go to the next.

Update PS5 System Software

Sony provides PS5 console updates regularly to repair issues and improve overall system performance. As a result, it is strongly advised that you always keep your PS5’s system software up to current. Whether you see the error message PS5, something went wrong, and you should also check to see if a newer version of the system software is available for installation.

If your PS5 console is linked to a good network, you may quickly update the software on your system by heading into Settings. You may also update the software on your PS5 machine via a USB flash drive as an option. The second method may be helpful when your PS5 isn’t working correctly (PS5 freezing or crashing).


You may upgrade the PS5 system software via the Settings menu.

Perform the following steps to upgrade the PS5 system software via the Settings menu:

  • From the menu that displays on the Home screen, select Settings.
  • To update the system software over the internet, navigate to the System menu, then System Software, System Software Update & Settings, and Update System Software.
  • Choose Update > OK.

Following that, you must be patient and wait till the upgrading procedure is complete. I ask that you resist turning off your console throughout the operation. Otherwise, there’s a danger your console will be damaged.

Using a USB Flash Drive, upgrade the system software on your PS5

You may also browse the PlayStation website using a PC and a USB flash drive to get the most recent version of the PS5 system software. Following that, you must update the system software on your PS5 console. Before using the USB flash drive, it must first be formatted using the FAT32 file system. Otherwise, the PS5 console will be unable to read your USB drive. Now that we’ve cleared things up let’s look at how to update your PS5 system with a USB flash drive.

Make a USB flash drive and format it with the FAT32 file system

If you need to acquire the PS5 system software update from a PC, you may format your USB flash drive right away. This is the only option you have. You may format your USB flash drive using built-in tools such as Disk Management, File Explorer, or the Command Prompt on a Windows computer. However, if the partition on your USB device is more significant than 32 GB, the tools outlined earlier will be ineffective.

As a result, you will need to use a tool offered by a third party. MiniTool Partition Wizard is a reliable and robust disk manager provided by MiniTool. It simplifies the management of your computer’s disks and partitions. You may also use it to recover important files that have been erased from several devices. Now, click the button shown below to start downloading and installing it.

After that, you may format your USB drive by following the directions in the following tutorial. Please be aware that formatting a partition will result in the loss of any data saved on it. If any files are critical, please back them up ahead of time.

  • After connecting your USB flash drive to your Windows PC and starting it, launch MiniTool Partition Wizard.
  • After you’ve chosen which partition to format on your USB flash drive, click the Format Partition button in the left action panel.
  • From the drop-down selection that displays, select FAT32 as the file system. The procedure is then confirmed by clicking the OK button.
  • To begin the formatting process, click the Apply button in the bottom left corner of the screen.
  • You may obtain the most recent version of the PS5 system software by visiting the PlayStation website.
  • Double-click the This PC icon on the desktop. Then, from your USB, launch your flash drive.
  • Please make a new folder on the USB drive and label it PS5. Inside the PS5 folder, please create a new folder and title it updates.
  • Navigate to the PlayStation support page using your favorite web browser.
  • Scroll down until you find the PS5 update file, then right-click it and choose the Save link from the menu. After that, save the update file by navigating to your USB device, selecting PS5, and clicking UPDATE.
  • It would be best if you upgraded the system software on your PS5 console to the most recent version.

After you’ve downloaded the most recent PS5 system software, double-check that the folder and file names are correct. The next step is to boot your PS5 into Safe Mode and connect the USB drive to your PS5 console. To update the system software while in Safe Mode, pick the Update from USB Storage Device option and then press OK. The next step is to be patient and wait for the PS5 update file to be installed successfully.

Rebuild Database

If the issue of “something went wrong with this game or app PS5” continues after you have tried the other remedies, you may also attempt rebuilding the PS5 Database on the console. This can be done if the problem still exists after you have attempted the previous answers. It can scan the drive and generate a new database with all the information that is now saved on your PS5 system.

It is easy to use, and all you need to do to get started is boot your console into Safe Mode, select the option to Rebuild Database, and then press the OK button. Using this feature is as basic as it gets.

If resetting the PS5 is not an option for you since rebuilding the PS5 Database did not fix the problem, you should consider doing so. You will find the option to Reset your PS5 system when you enter the Safe Mode menu. Most of the time, changing the system software and rebuilding the Database on your PS5 won’t impact the personal programs and files you have stored on the console.

When you do a factory reset on your PS5, all of the contents, including any unique programs or data, will be deleted, and the console will revert to the default settings that were utilized when it was made. Consequently, you must immediately create a backup of the information stored on your PS5 system.

How to fix PS5 error code CE-107938-8: Something went wrong?

The error message Something went wrong and the error number CE-107938-8 appears on a PS5 whenever an attempt is made to download a new patch or update a game or program on the console. Likely, this issue will still occur even if you try to upgrade the game after an earlier attempt to do so was successful. When you attempt to connect to the internet, there is a chance that the game could become unplayable and freeze.

No worries, this is just a temporary problem that might be remedied in a brief time. After walking you through an explanation of the thought that goes into CE-107938-8, I will then show you the numerous available possibilities.

What triggers the error CE-107938-8?

Most of the time, the critical element that brings about this issue is that the console was turned off prematurely while an update to the game was being installed. Other probable causes might include the console’s aggressive rest mode, issues with its connection to the internet, game files that are broken or otherwise faulty, possibly destructive update files, and so on.

The following suggestions are available for addressing the issues with CE-107928-8:

Disable Rest Mode

The PlayStation 5 now features an entirely new option that’s been given the name Rest mode. The energy-saving mode will automatically be activated on the gaming console. Still, it will not affect any of the background activities that are already occurring, such as downloading new content or updating existing games.

However, several consumers have voiced their dissatisfaction with the fact that their console entered Rest mode while upgrading a game and that when they exit Rest mode to play the game, the console provides them with the error code CE-107938-8.

The following are the procedures that must be taken to deactivate the Rest mode:

  • Proceed to the settings menu on your PlayStation 5 (PS5) (top right corner of the Home screen).
  • Select System from the menu, and then make your selection “Power Saving” from that submenu.
  • To enter rest mode on the PS5, use the Set Time button.
  • Select Don’t Put in Rest Mode from the list of available options in the settings drop-down box labeled During Media Playback & While Playing Games. While this is done, the device will be prevented from entering its rest mode when it detects that it is being used for gaming.
  • Restart your console.

If you turn off the Rest mode, you should find that the problem goes away.

Delete the game and then Reinstall It

To solve this particular issue, you will need to remove the relevant game from your computer and reinstall it. The following are the several approaches that may be utilized to delete a game and subsequently reinstall it:

  • Move on to the next step: access the settings menu on your console.
  • You must first pick Storage from the main menu to access the Games and Apps section.
  • Keep scrolling down until you find the actual game or app that you need to delete from your smartphone, and then select Delete from the menu that appears.
  • Following the completion of your selection, click the Delete option.
  • Go to your Game Library, look for the game you want to reinstall, and then reinstall the game from the area you found it in.

If this doesn’t help you address the problem, try not to worry about it too much! There is a reasonable possibility that one of these approaches will be successful in resolving the issue. The PS5 something went wrong warning implies that there was an issue with either your console, the game or app that you were trying to load, or your internet connection.

This is in addition to the problem that has been occurring with the PS5 servers. The error message displayed on your console should have been fixed at this point, and you should now be able to play your favorite games without any issues cropping up.


Why does my PS5 game keep saying something went wrong?

The question that has to be answered is why the PlayStation 5 indicates that there was an error. The message Something went wrong may have been displayed because of a variety of different issues, such as a problem with your internet connection or with the maintenance being performed on the server, the presence of game files that are damaged or corrupted, or a problem with the disc that you are using to install the game. On the other hand, it may be merely a glitch in the software.

What happens when your PS5 says something went wrong when you give a Software update?

If an error occurs while the update is being installed, restart all of the network equipment in addition to your PlayStation 5, and then try installing the update again. You ought to give some consideration to upgrading using a manner that does not involve the internet if at all possible. You can also utilize a computer with an active Internet connection to download the PS5 system software onto a USB drive. This must be done using a computer.