[SOLVED] Teams Not Working On WiFi

Is your Microsoft Teams not working on WIFI? Then you are in the right place. In this article, we are going to show you how to make Teams work on WIFI without any problem.

To professionals like us, Microsoft Teams is indeed an essential element in our lives. However, if one is unable to connect to a Wifi network, whether it is at their place of residence or their place of employment, the experience is one of the utmost irritation.


There are some times when MS Teams refuses to connect to the internet, especially when you are on broadband internet through a WIFI connection. It can be because your ISP has blocked the MS Teams IP or the firewall of your computer is preventing it.

So, to solve these issues, keep reading this post until the end.

Reasons Why MS Teams Is Not Working On WIFI

In most instances, Microsoft Teams will not work on WiFi because the necessary IP address is being restricted by either the Internet Service Provider (ISP) that you are using or your firewall.

This issue may be caused by several factors, including occasional problems and mistakes in the Teams cache, a troublesome router, a lack of appropriate ports in the Firewall, or the use of an outdated application.

At first, we were under the impression that the introduction of Microsoft Teams at the beginning of 2017 was a disastrous choice since the Office program was still available. However, the marketing approach of creating a unified platform with Office 365 and Teams was an instant hit with customers. Then, in January 2022, a poll estimates that Microsoft Teams may have crossed the 260 million mark for the number of users who are active on the platform each month.

Users of Teams have, during its existence, encountered several deplorable issues, in addition to taking advantage of the outstanding capabilities of the platform. And you won’t believe this, but for some users, Microsoft Teams is not working through WiFi but is available for use on mobile hotspots. This is one of the problems that many peoples are suffering from.

There are those among us who encounter messages such as We’re sorry. Unfortunately, we are currently experiencing a problem. Some individuals even report receiving alerts stating that they are unable to connect to the URL.

As a result, you are going to need to verify the state of your computer as well as a few other components so that you may alter them in a certain manner to resolve the problem.

Don’t worry. We have shown how to fix this issue in the below section. So, let’s move on to that.

Ways to Fix Microsoft Teams Not Working on WIFI Problem

In the following part, we will discuss the many methods that are currently effective in resolving the problem that we are efficiently having with Microsoft Teams.

However, before you immediately begin putting the ideas into action, you should check that you have a good internet connection.

The following is a list of ways that have been shown to solve the issue of Microsoft Teams not functioning properly on WiFi:

1. Change The Firewall Settings

Because of a few of the issues that we outlined before, teams will not function properly while using your WiFi. However, the Windows Firewall is the root source of the issue for sixty percent of all Teams participants.

You need to check that the connectivity between both your WiFi and Microsoft Teams is not being blocked by a firewall on your computer.

If you want to change the Firewall’s settings, you may do so as follows:

  • Open Control Panel by clicking on the Start button on the Taskbar and typing it, and hitting the Enter
  • Click the System and Security
  • Choose the Windows Defender Firewall option and hit on the Allow an app or feature option on the left-hand sidebar.


  • Hit the Change settings button and search for the Microsoft Teams app in the table below. If it is not available, then you will have to add Teams manually.
  • Now hit the Allow another app… button and click Browse, and enter the following address in the address bar: C:\Users\sadik\AppData\Local\Microsoft\WindowsApps.
  • In that location, you will find the exe file; choose it and click the open button and then choose Add.
  • Check both the Private and Public checkboxes beside the Micorosft Teams

select-the-msteams-appps above, it’s time to restart the computer and check to see if the problem is still there or not. The problem should be gone by now. But for some other reason, if the problem still appears, follow the below solutions carefully to see if that works.

2. Delete Teams’ Cache Files

When we browse the internet, we might sometimes introduce flaws and problems to our devices, and Team Cache is not immune to this phenomenon. Therefore, if that is the situation for you as well, you may discover that your Teams do not operate with Wifi despite the fact that there is a connection to Wifi.

In order to fix this issue, you will need to erase the cache that is stored on your device in the Microsoft Teams application.

Clearing the cache on your device for Teams may be done in a few simple steps, which are as follows:

  • Click the right mouse button on the Start
  • Select Task Manager from the menu.
  • Conduct a search for the Microsoft Teams process, and then click on it.
  • Click on the End Task button on the upper sanction if you are a Windows 11 insider preview user, or you can find the End Task button in the below right side corner.


  • To launch the Run application, press the Win + R key simultaneously on your keyboard.
  • In the box, type %appdata%\Microsoft\teams, and then click the Enter key on your keyboard.
  • Delete the folders that have the following names: application cache, blob_storage, Cache, databases, GPUcache, IndexedDB, Local Storage, and tmp.


You will need to restart your computer and then open Microsoft Teams. Check to see whether the problem where the Microsoft Teams app cannot connect to the internet while using a Wifi connection has finally been solved.

3. Repair The Microsoft Teams

It has been brought to our attention that several users were able to resolve the issue by repairing the Microsoft Teams application. Give it a go to see if it helps solve your issue as well and see if you can give it a shot.

The following is a list of simple procedures that may be used to restore Microsoft Teams:

  • Launch the Settings app for Windows 11 by going to the Start menu or pressing the Win + I button on your keyboard.
  • Navigate to the “Apps > Installed Apps” menu option.
  • Find the app called Microsoft Teams in the list of apps that have been installed.
  • Advanced Options can be accessed by selecting the three dots in the top right-hand corner of the Microsoft Teams box.


  • Now, click the “Repair” button by scrolling down a little bit.


In this way, you can easily reset or repair an app in Settings.

4. Update Your Microsoft Teams App

There is a possibility that you might be affected by this issue on your personal computer if you are using the outdated version of the Microsoft Teams app. In order to remedy this problem, you will need to upgrade the Teams application that you are using.

The following is a straightforward method for keeping your Microsoft Teams app current:

  • Launch the Microsoft Teams application.
  • Simply go to the Settings and More
  • Go to the About Teams option and choose the option to Check for updates.


After that, MS Teams will check for updates and download and install them immediately if there are any available.

5. Reset And Reconfigure The Router

If you find that Microsoft Teams works on the Wifi at your workplace but not at home, the problem is probably with your network. In such an instance, a simple reset could be all that’s required to rectify the situation.

Then after, you’ll be able to revert back to the previous configuration of your router.

The following is a simple procedure that can be followed by you in order to reset the router:

  • First, check to see that your router is connected to a power source, and then locate the button on it that resets the device.
  • Now push the button, and then keep your finger on the button for roughly 15 seconds or until you observe flickering lights.
  • Put your finger off the button and wait for some minutes before checking to see whether the network has been restored.

Now reconfigure your router according to your ISP’s information and connect your computer to the internet.

Open Microsoft Teams to see whether the issue where Microsoft Teams is unable to function over WiFi has been fixed.

6. Uninstall And Reinstall MS Teams

Even if there is a problem with your wireless network connection, simple reinstallation of Microsoft Teams could address the problem of the program’s inability to operate with wifi in the event that temporary faults occur in the program.

Performing a reinstallation of your Microsoft Teams can be accomplished in a few easy steps, as shown below:

  • Press the Win + I button on your keyboard to open the Settings Alternatively, you can click the Start menu and go to Settings.
  • Navigate to Apps > Installed Apps.
  • Search for Microsoft Teams and click on the three-dot button on the right side.
  • Now uninstall it by selecting the Uninstall


7. Get In Touch With Your ISP

Sometimes some ISPs can block certain IPs, which may cause trouble for you. So, in order to solve the issue legally, get in touch with your Internet service provider (ISP) to inquire as to whether or not Microsoft Team is being banned on their end.

Or you can use a VPN connection to solve the issue.


Microsoft Teams is a wonderful program that combines messaging, getting together for meetings, and working on projects all in one convenient location. It is a multidimensional factor that increases the productivity of businesses and other organizations.

But a serious issue such as Teams not working on Wifi might produce an undesirable circumstance in anybody’s circumstance. So, after doing some research, we rounded up some of the best ways to solve this issue. We hope this article has helped you to make your Teams work on WIFI.